q1111's Privacy Policy

q1111 ("we", "our", "platform") is committed to ensuring a safe and trustworthy online gaming experience for players in Bangladesh. This privacy policy describes how we collect, process, store, and protect your personal information — including your name, contact details, financial transaction records, and usage patterns.

This policy applies to all of the following:

• Registered members of the q1111 website
• Any user who visits our platform
• Any person who contacts support via live chat or email
• Any person who participates in our promotional offers or bonus programs

We always comply with applicable data protection regulations and best practices. Respecting your privacy and keeping your information secure is a core part of our principles.

When creating an account and using services on q1111, we may collect the following types of information:

a) Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number (when KYC verification is required)
• Username and password (stored in encrypted form)

b) Contact Information

• Email address
• Mobile number (for bKash, Nagad or Rocket verification)
• Current address (when required)

c) Financial Information

• bKash, Nagad or Rocket account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

d) Technical Information

• IP address and device information
• Browser type and version
• Cookie and session data
• Activity logs on the platform

We collect your information in the following ways:

• Registration process: What you provide directly when creating an account.
• Identity verification (KYC): For the purpose of secure transactions and fraud prevention.
• Transaction processing: Automatically recorded during deposits and withdrawals.
• Cookies and tracking technologies: To improve the website browsing experience.
• Support contact: When you contact us via live chat or email.
• Third-party sources: From payment providers or anti-fraud services.

q1111 uses your personal information for the following purposes:

• Creating, managing, and verifying accounts
• Processing all financial transactions including deposits and withdrawals
• Preventing fraud, money laundering, and unauthorized access
• Age verification — only persons aged 21 or above may become members
• Providing a personalized gaming experience and relevant bonus offers
• Ensuring 24/7 customer service in Bengali
• Enforcing responsible gaming policies
• Meeting legal obligations and reporting to regulatory authorities
• Improving platform performance and security

q1111 may share your information with selected third parties in specific circumstances and for limited purposes. In all such cases, strict confidentiality agreements are maintained:

• Payment providers: For processing transactions with bKash, Nagad, Rocket, and banking partners.
• Identity verification services: With trusted partners for KYC and age verification.
• Technology service providers: For hosting, cybersecurity, and analytics services.
• Game software providers: Licensed providers including Pragmatic Play, Spribe, JILI, and PG Soft — only the minimum information necessary for game operation.
• Legal authorities: When required to comply with legal obligations or court orders.

Outside of the above cases, your personal information is not shared with any other party without your consent.

To protect your information, q1111 uses industry-standard, state-of-the-art security technologies:

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure servers: All our data is stored in secure data centers meeting international standards.
• Two-factor verification: An additional layer of security for account access.
• Regular security audits: Regular reviews are conducted to identify system vulnerabilities.
• Access controls: Only authorized personnel can access specific data.
• Data backups: Regular backups ensure the safety of your information.

The q1111 website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your browsing experience.

Types of Cookies

• Essential cookies: Required for maintaining login sessions and security. These cannot be disabled.
• Functional cookies: For remembering your preferences (language, game settings).
• Analytics cookies: For reviewing platform statistics and performance — completely anonymous.
• Security cookies: Help prevent fraudulent activity and bot attacks.

You can manage cookies through your browser settings. However, disabling essential cookies may disrupt some key functions of the website.

We retain your information only for as long as it is necessary or legally required:

• Active account: All information is retained for as long as the account remains active.
• After account closure: Financial transaction records are kept for a specified period in accordance with legal obligations.
• Technical logs: Retained for a limited period for security review purposes.
• KYC documents: May be retained even after account closure as required by regulators.

Once the specified period has ended, we securely delete or anonymize your information.

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to object to processing: The right to object to the use of your information for marketing or analytics purposes.
• Data portability: The right to receive your information in a machine-readable format.
• Withdrawal of consent: The right to withdraw consent to optional data processing at any time.

To exercise these rights, please contact our support team. Some requests may be limited due to legal obligations or other legitimate reasons.

q1111 strictly prohibits persons under the age of 21. We do not knowingly collect any information from minors. Age verification is mandatory at registration, and if any member is found to be a minor, the relevant account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

We monitor your gaming behavior to ensure responsible gaming. This includes:

• Reviewing playing patterns and time spent
• Identifying unusual betting patterns
• Detecting early signs of problematic gaming behavior
• Processing requests to set limits and self-exclude

This information is used solely for your protection and is never shared with advertisers or third parties. To learn more about responsible gaming, please visit our Responsible Gaming page.

q1111 reserves the right to change or update this privacy policy from time to time. When any significant change occurs, we will:

• Publish a notice on the website
• Send a notification to registered members by email
• Update the "Last Updated" date at the top of the page

If you continue using the platform after any changes, you are considered to have given your consent to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us: